Title: Guest Relations Coordinator
Reports To: General Manager
Pay Range: $16-$18/hour
Seasonal Position
At the Bar W our core focus is connection. We want our guests to have an experience not just a vacation, so we want them to connect to our staff, the people they came with, the other guests, nature, and to themselves. You would be integral in facilitating connection with guests by eating meals with them, sharing your story, listening to them, and spending time engaging at the evening activities.
General Responsibilities:
The Guest Relations Coordinator sets the stage for providing our guests a great western experience. This position is responsible for providing interesting evening guest activities, managing the guest scheduling, airport shuttle services and importantly engaging guest interactions.
The Bar W prioritizes safety so operating and acting with safety as a priority is crucial.
Responsibilities Include:
- Provide each guest; big or small with an unforgettable adventure by sharing stories, eating with the guests, joining in activities during the day and in the evening. These interactions will help make our Core Values come to life: Connections, Doing What We Say and proving a Positive Environment.
- Facilitate guest orientation and tours.
- Coordinate with Kids Program Lead daily during family weeks to assist with any needed communications with parents.
- Communicate guests’ needs or concerns with other departments as necessary.
- Communicates and responds to guest messages on HelloShift.
- Manages guest schedules and airport shuttles.
- Manages inventory of all activity equipment.
- Leads evening guest activities.
- Responsible for the safety component of each activity.
- Work occasionally in Trading Post gift shop.
- Oversees team members in adhering to the Program Department Process and Procedures.
- Other duties as assigned.
Personal Requirements:
- Be outgoing, engaging, energetic, and enthusiastic.
- Must have excellent people and communication skills.
- Self starter.
- Possess ability to lead guests in activities; i.e. singing, storytelling, western-style dancing, guitar playing, games etc preferred.
- Maintain an enthusiastic and presentable image around guests and staff.
- Must have valid driver’s license and be over the age of 21 to drive shuttles.
- First Aid and CPR certifications preferred.
- Live by the Bar W Core Values
