Introduction to Customer Service Mapping for Entrepreneurs Date: October 23, 2018 Time: Noon-1 p.m. Bring your lunch! Location: Flathead Valley Community College, Arts & Technology Bldg, Room 139 777 Grandview Drive, Kalispell Cost: Free to attend! Register at: https://blueprintforbusinesssucess.eventbrite.com How you make customers feel determines how they respond to your marketing efforts, sales presentations and retention programs, either enhancing or undermining those efforts. Blind customer loyalty is a thing of the past. We are dealing with a better-informed consumer pool than ever before with multiple channels of acquisition. You must differentiate yourself and build a system that lets them know they are special. Learn how collaborative, creative activities can produce valuable Customer Experience Maps that will fuel your team's insight and innovation to build sales and customer loyalty, improve profitability and reduce organizational frustrations. You will Learn: ? How to use Customer Experience Mapping as a critical competitive advantage ? The building blocks of Customer Experience Mapping activities ? How to introduce Customer Experience Mapping to your own organization Presenter: Marc Rold has forty years’ experience building multiple organizations to deliver excellent customer service. Most recently he operated and subsequently sold a successful luxury ground transportation service. He currently works with small businesses both locally and nationwide to achieve excellence in customer service, safety and profitability for sustainability. Marc also speaks on those topics as well as motivational and organizational topics to help individuals and their businesses achieve their full potential. He serves local boards and organizations to make the Flathead Valley a stronger community for all its residents and guests. Preview: Tune into the Good Morning Show with John Hendricks and Robin Mitchell on KGEZ AM 600 / FM 96.5 / KGEZ.com on October 16th in the 9 o'clock hour to hear Marc Rold’s ten-minute interview on Customer Service Mapping for Entrepreneurs. Register at: https://blueprintforbusinesssucess.eventbrite.com For questions call: 406.758.6200 Free to attend. Sponsored by Job Service Kalispell and Flathead Valley Community College.
